POLICY QUICK SUMMARY

For your convenience, here is a concise breakdown of our order cancellation and modification parameters:

• Cancellation/Modification Window: Strictly before 5:00 PM Eastern Time (ET) on the day of order submission (or the next business day if placed on a weekend).
• Processing Status Constraint: No changes or cancellations can be processed once an item has entered the physical handling phase or has been handed over to our carriers.
• Cost to Cancel/Change: $0.00 (Completely free if requested within the eligible operational window).
• Refund Method for Cancellations: 100% full refund credited back to the original method of payment within 7 business days.
• Product Scope: Appears uniformly across all custom inventory items (T-Shirts and Hoodies).

1. The Operational Window for Cancellations and Changes

At Fuzzmakes, our automated fulfillment infrastructure is optimized to prepare, pack, and deploy your custom T-Shirts and Hoodies as rapidly as possible. Because our daily order processing stream closes sharply at 5:00 PM Eastern Time (ET), Monday through Friday, all requests to cancel an order or modify its contents must be finalized before this structural cutoff.

2. Post-Cutoff and In-Transit Constraints

Once the 5:00 PM ET operational window closes, your order shifts automatically into our locked handling sequence (which carries a standard 1–2 business day duration).

• No Mid-Transit Cancellations: Once an order is processed, packaged, or handed off to our carrier network (USPS, UPS, or FedEx), we cannot halt, recall, intercept, or modify the delivery parcel.
• Recourse via Return: If you miss the cancellation cutoff window, your order will be delivered to the specified destination. Upon receipt, you are fully welcome to utilize our standardized 60-Day Return Policy to send the package back for a full refund with zero restocking fees, in accordance with our Return & Refund Policy.

3. Eligible Types of Order Modifications

Providing your order has not passed the 5:00 PM ET processing cutoff, you may request the following structural changes by emailing support@fuzzmakes.com:

• Address Corrections: Amending apartment/suite numbers, fixing typographical zip code errors, or updating the domestic shipping destination address.
• Sizing or Color Swaps: Changing the specific size or color variations of your ordered T-Shirts or Hoodies.
• Quantity Adjustments: Removing unwanted duplicate items from your cart invoice before fulfillment begins.

4. Step-by-Step Instructions to Request a Change or Cancellation

To ensure your request is intercepted and processed successfully before fulfillment locks, please follow these exact steps:

• Email Immediately: Send an urgent message to support@fuzzmakes.com from the email address used to complete the purchase.
• Format Subject Line: Use a clear, descriptive subject line, such as: URGENT: Cancel Order #[Your Order Number] or URGENT: Change Address for Order #[Your Order Number].
• Provide Core Details: Explicitly state your full name, order number, and the specific modification or cancellation you require.
• Await Confirmation: Our customer service unit will review your request during our support hours and deliver an automated confirmation email detailing the resolution.

5. Financial Processing and Refund Disbursement

Fuzzmakes does not penalize buyers for changing their minds; there are no processing fees or administrative penalties for cancelling an eligible order.

• 100% Financial Restitution: If your cancellation request is processed within the valid window, you will receive a complete 100% refund of the purchase price, including the flat-rate $6.99 shipping fee.
• 7-Day Processing Timeline: The refund is issued instantly by our store system. The credit will be formally disbursed back into your original financial channel (credit card, debit card, or digital payment account) within 7 business days, matching our formal Return & Refund Policy standard.

6. Corporate Identity and Customer Care Network

For immediate order interventions or explicit clarification regarding our handling cutoffs, please contact our localized staff directly: