Cancel / Change Order Policy

Cancel / Change Order Policy

Effective Date: March 17, 2026

This Cancel / Change Order Policy explains how customers may request modifications or cancellations for orders placed through the Fuzzmakes website. The purpose of this policy is to provide clear information about when order changes may be possible and how customers can request assistance from our support team.

Because orders move quickly into the processing and fulfillment stage, the ability to cancel or modify an order may depend on the timing of the request. Customers are encouraged to review this policy carefully before submitting a cancellation or modification request.

1. Business Information

Store: Fuzzmakes

Address:
6110 West Blvd 12
Los Angeles, CA 90043
United States

Email: support@fuzzmakes.com

Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Customers who need assistance with order changes or cancellations may contact our support team using the information above.

2. Order Processing Timeline

After an order is successfully placed through the Fuzzmakes website, the order enters our processing workflow. During this stage, payment verification and fulfillment preparation take place.

Orders typically move into processing within a short period after checkout. Because of this automated process, cancellation or modification requests must be submitted as soon as possible.

For reference, our standard order handling time is 1–2 business days. Once an order has been prepared for shipment, changes may no longer be possible.

3. Order Cancellation Requests

Customers may request to cancel an order if the request is submitted before the order has entered the shipping stage.

To request an order cancellation, customers should contact our support team and include the following information:

  • Order number
  • Name used when placing the order
  • Email address associated with the order
  • A request indicating that the order should be cancelled

If the order has not yet entered the fulfillment stage, our team will attempt to cancel the order and confirm the cancellation via email.

If the order has already progressed to the shipping stage, cancellation may no longer be possible.

4. Changing an Existing Order

Customers may request modifications to an order shortly after placing it. Common change requests include:

  • Updating the shipping address
  • Correcting contact information
  • Changing product size or variation
  • Adjusting the quantity of items

Order modification requests must be submitted before the order has entered the fulfillment stage. Once the order is prepared for shipment, modifications may no longer be possible.

Our support team will review each request and confirm whether the requested change can be completed.

5. Orders That Have Already Shipped

If an order has already been shipped, cancellation or modification is generally not possible.

Customers who wish to return the item after delivery may do so according to the guidelines described in our Return & Refund Policy.

The Return & Refund Policy explains the eligibility requirements and the steps customers must follow to request a return.

6. Incorrect Shipping Address

Customers are responsible for entering accurate shipping information during the checkout process.

If an incorrect shipping address is provided, customers should contact our support team as soon as possible so we can attempt to update the order before shipment.

If the order has already been shipped, address changes may not be possible. In some cases, the shipping carrier may attempt to return the package to the sender.

7. Refunds for Cancelled Orders

If an order cancellation request is approved before shipment, the payment will be refunded to the original payment method used during checkout.

Refunds for approved cancellations are generally processed within 7 business days after the cancellation is confirmed.

The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

8. Orders That Cannot Be Cancelled

In certain situations, an order may not be eligible for cancellation, including:

  • Orders that have already been shipped
  • Orders that are in the final stage of packaging
  • Orders where cancellation requests are submitted significantly after placement

If cancellation is not possible, customers may still be able to request a return after the item has been delivered, in accordance with our Return & Refund Policy.

9. Customer Support Commitment

Fuzzmakes strives to provide responsive customer service and clear communication regarding order changes and cancellations.

If you need assistance with your order, please contact our support team as soon as possible.

Email: support@fuzzmakes.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Our team will review your request and provide assistance whenever possible.

10. Policy Updates

Fuzzmakes may update this Cancel / Change Order Policy from time to time to reflect operational improvements or changes in order processing procedures.

The most recent version of this policy will always be available on our website.

By placing an order through the Fuzzmakes website, customers acknowledge that they have read and understood the terms outlined in this policy.